Privacy Policy

We promise to meet the conditions of the Data Protection Act 1984. (Amended for GDPR 2016 as of 18-04-2018) Your privacy and the security of your personal information is our highest priority. Acutus Laboratories Ltd does not disclose your information to third parties. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We would never send you third-party marketing material. We want to provide you the best and easiest online shopping experience possible. In order to do this, we need to gather certain pieces of information from you.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

All users are prompted to enter a date of birth for age verification purposes in order to comply with the Tobacco Products Directive associated UK and EU Legislation of 2016. Unlike your account data, this is not stored along with any other personal data. A copy of your confirmation will be stored in your own web browser as a cookie so that you do not have to repeat this step every time your shop with us. This is to ensure confirmation that any particular user of our website is over the age of 18 years and therefore legally entitled to be able to purchase goods containing Nicotine from Acutuslabs.co.uk We ask for your email address and password when you register on the site. You will not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order and to keep you informed of the progress of your order. We also require a contact number as an alternate means of contacting you in the event that you are not contactable via email. We require a billing address to forward to our payment gateway provider (PayPal Holdings Inc) for payment security purposes and fraud prevention. The PayPal express plugin is part of the build of this website and payments cannot be completed without this step. No other payment details will be requested or kept on the Acutuslabs.co.uk platform, however they will be required to be entered on the PayPal Express checkout platform in order to complete payment and checkout on any given order. You are free to supply an alternative delivery address for your convenience for your goods to be dispatched to on your account page, but this is optional.

SECTION 2 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@acutuslabs.co.uk or mailing us at: ACUTUS LABORATORIES LTD LTD, Unit F8 Inspire Business Park, Carrowreagh Road, Dundonald, Belfast, Northern Ireland, BT16 1QT.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – MARKETING AND OUR NEWSLETTER

The only other occasion when Acutus Laboratories Ltd will use your e-mail address is, with your permission, to send you from time to time further information on products and special offers. You do have the option to opt out of receiving our email newsletter at any time. When signing up to our newsletter, you will be required to confirm at each stage your consent to provide your full name, consent and email address. You will also be required to pass and anti-spam security measure, so we can ensure your data has not been entered by an automated system or “Bot”. The Newsletter sign up is operated completely independently from the account page. So, by having an account with us, you are not signed up to our newsletter. Only by consenting to our newsletter at the bottom of the Home Page will you be signed up to our email marketing campaigns. These campaigns are operated directly by Acutus Laboratories Ltd using the Mailchimp email plugin platform. Your email address and name are handled in the strictest of confidence. If you wish to opt out of the newsletter you can do so directly from the newsletter email or by visiting out opt out forms below.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. COOKIES Our site uses cookies and you will be prompted to accept these on visiting the site.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@acutuslabs.co.uk or by mail at: ACUTUS LABORATORIES LTD LTD Unit F8 Inspire Business Park, Carrowreagh Road, Dundonald, Belfast, Northern Ireland, BT16 1QT